This Programme is suitable not only for people seeking managerial posts in business, but also for people who intend to establish and manage their own businesses in the future, and for those already running businesses or departments who need expert guidance and knowledge to ensure that is done profitably and successfully.
Why study Office Management with SNH Business Seminars?
Every organisation needs an efficient team of office and project administrators to provide administrative support. The role of an administrator is important because they ensure that senior staff can work effectively. They are employed by all organisations including large corporations, small business and Public entities
The Office Management course intended to:
• Promote the necessary skills required for the efficient performance of administrative functions in any commercial or non-commercial environment
• Release the potential of people
• Provide opportunities for people to further their careers in Management
Course outline
This Office Administration and Management course will provide learners with the knowledge and skills in:
¨ Self-Management
¨ Ethics
¨ Problem Solving
¨ Business Writing
¨ Record Management
¨ Business policies and Procedures
¨ Project Team
¨ Finance management
¨ Comprehension of written and verbal text
Learning Unit 1
Personal Effectiveness
In this learning unit we take a look at what you need to do to succeed on this programme and work effectively in the administrative function of an organisation . On completing this learning unit learner should be able to:
¨ Explain his/her role in achieving personal effectives in a business environment
¨ Taking charge of her/his own learning and development
¨ Set clear goals for herself/himself
¨ Manage time more effectively
¨ Thinking and act proactively in a variety of situation
¨ Manage stress in the workplace
Learning Unit 2
Apply efficient time management to the work of the department, division/ section.
Time management is one of the most important self-management skills. Time is a scarce resource. I cannot be replaced, reversed, bought, sold, borrowed, stolen, stocked up or saved, manufactured, reproduced or modified. All we can do is to make the best possible use of it. On completion of this learning unit learners should be able to:
¨ Explain the principle of time management
¨ Reflect on their use of time
¨ Reflect on their team/section/department use of time
¨ Explain the relationship between time and productivity
¨ Avoid time wasters
¨ Use the time management process to manage their time effectively
¨ Use time management tools (diary, task, list, weekly planner, monthly planners and work plan)
¨ Implement work plan
¨ Monitor work plan
Learning Unit 3
Building relationship in the workplace
One of the roles of all the managers is to build strong interpersonal relationship with people within and outside the organisation. People are complex beings, and it takes time and effort to build and manage workplace relationships. In this learning unit learner will learn how to go about building and managing workplace relationships with diverse team members. They should be able to:
¨ Explain the need for professional workplace relationships
¨ Discuss diversity and the impact it has in the workplace
¨ Display a cultural awareness when dealing with subordinate, colleagues, suppliers and customers
¨ Describe the role and responsibility of individuals in creating a harmonious work environment
¨ Describe how to manage workplace relationships
¨ Explain the role of an organisation in managing diversity
Learning Unit 4
Ethics in the workplace:
Moral refers to our personal set of belief about what is right or wrong. They effect the decision we make and the way we behave. Morals help a person in choosing a cause of action wherever he/she is in dilemma. Our moral compass is our conscience that guides us in the right directions. Morals or ethics are not only a personal affair. Given the recent crisis in the financial sector and widespread incident in corruption, ethics have become a central focus when discussing leadership in both the private and public sector. On completion of this learning unit learner will be able to:
¨ Explain the links between morals and ethics
¨ Discuss the concept of a moral compass
¨ Describe the role of a code of conduct in the work environment
¨ Uphold the code within a work team
¨ Identify ethical issues in an organisation
Learning unit 5
Business Communication: Writing
As we know from personal experience, most business communication is indigestible. The main reason for this is that there are globally agreed Standards of Clarity and readability: everyone is doing their own thing and the result is a mix of different style, layouts and structures. In this learning unit learner will how communicate effectively in the business environment. You will learn how to write business reports and other business text in clear unambiguous, plan language. On completion of this learning unit, you will be able to:
¨ Understand that language has certain features and conventions that can be manipulated
¨ Write for specific purpose and audience
¨ Write effectively on a range of topics
¨ Produce cohesive and coherent texts for a range of business contexts
¨ Write creatively on range of topics
¨ Respond in writing to a range of texts
¨ Draft ad edit your own writing for fluency and correctness
¨ Improve your own writing
¨ Produce the final version of business communication e.g. Reports
Learning unit 6
Designing & implementing administrative procedures
This learning unit is the heart of this course. It helps in the understanding of the various administrative system of an organisation, how they are designed, how to best use them and to help others implementing this system. The qualify learners is capable of:
¨ Controlling and dealing with confidential information and documents
¨ Controlling and evaluating ordering and distribution of office stationery
Learning Unit 7
Project Management: Managing teams.
There is a very big focus on teams and teamwork in the world of right now. Many organisation function entirely on cross function teams. It is important for you to be able to function effectively as part of a team. It is important for you to be able to function effectively as part of a team. It is important for you to be able to function effectively as part of a team. In order to do this, you need to understand what team are and how they work. On completion of this learning unit, you should be able to identify:
¨ The building blocks of effective teams
¨ The role of team members
¨ The role of the team leader
¨ Explain the impact of groups dynamics
¨ Induct a new team member into the teams
¨ Manage team and individual performance
¨ Motivate a team
¨ Build an effective team
¨ Manage conflict in teams
In particular, this learning unit covers:
¨ Difference between groups and team
¨ Characteristics of effective team and team leaders
¨ Groups dynamics
¨ Individual and team performance management
¨ Conflict and conflict resolution in teams
¨ Motivating team
¨ Developing teamwork skills
¨ Building an effective team
Learning Unit 8
Running effective meetings
Meetings are a very important part of all organisation, they are the place for people to discuss matters of common concern, share information, make plans, take decision, solve problems and report back on task. In your workplace, you will spend a lot of time participating in meetings, or depending on your job, you will be expected to organise and prepare for meetings, take note in them and do follow -ups work after them, so you need to know how to make meetings as effective and useful as possible. In this learning unit, you will learn how to plan, organise, conduct, follow-up and review meetings.
¨ Plan a meeting
¨ Prepare for a meeting
¨ Conduct a structured meeting
¨ Deal with differing views and options during meetings
¨ Distribute the records of meeting
¨ Follow-up an action plan after the meeting