Apply and pay before the 20th of July 2025 and qualify for 10 % discount| Course start on the 30-31 July 2025
Format: Online
Program Objectives:
By the end of the program, participants will be able to:
• Revenue management in the broader oversight
• Revenue management services
• Cash management concepts
• Developing an effective billing system
• Credit control as a tool for revenue management
• Debt collection
• Customer relation management
• Revenue enhancement and collection
Course Outline
Module 1. After completion of this module attendees should able to discuss:
• Revenue management in the broader oversight
• Components of revenue management (enhancement & collection)
• Revenue management as a financial tool
• Revenue management as a risk management tool
• Understanding the sources of your revenue
• Implication of public finance policies
Module 2. After completion of this module attendees should able to discuss:
• Revenue management services
• Tariff calculations
• Prepaid services management
• Debtors ability to pay principle analysis
• Centralized processing facilities
Module 3. After completion of this module attendees should able to discuss:
• Cash management concepts
• Cash collection
• Payments to creditors
• Management of inventory and assets
• Cash management program
• Reporting requirement
• Cash budgeting
Module 4. After completion of this module attendees should able to:
• Develop an effective billing system
• Training of staff on the existing billing system
• Use of correct data capturing Dealing with mass of returned bill
• Putting in place system indicators
• Efficiency and effectiveness analysis of the existing
Module 5. After completion of this module attendees should able to discuss:
• Credit control as a tool for revenue management
• Service application
• Customer screening
• Arrears
• Incentives for prompt payments
Module 6. After completion of this module attendees should able to discuss:
• Debt collection
• Legal process to be taken and enforcement mechanisms
• Interests and penalties
• Rates and clearance
• Interruption of services
• Provision for the indigent debtors
Module 7. After completion of this module attendees should able to discuss:
• Customer relation management
• Acknowledge and rewarding good payers
• Developing friendly user accounts and programmes
• Dealing with low compliance
• Creating customer information systems
• Keeping accurate customer data
• Customer assistance programmes
Module 8. After completion of this module attendees should able to discuss:
• Revenue enhancement and collection
• Registration and provision for indigents
• Management, Improvement of the Accuracy and Efficiency of the Meter Reading and Billing for the utility and service provided
• Support to the existing Debt Collection / Credit Control / Customer Care systems
• Proper management of the Consumer Database
• Identifying Areas for Improvement in Revenue generation and Collection Processes
• Training and Mentoring of Staff
• Managing Expenditure
