Learning Unit 1
Defining Coaching and Mentoring
• What is Coaching?
• What is Mentoring?
• Introducing the GROW Model
Learning unit 2
Setting Goals
• Goals in the Context of GROW
• Identifying Appropriate Goal Areas
• Setting Expectations
Learning Unit 3
Understanding the Reality
• Understanding where you are currently
• Identifying areas of Improvement
• Identifying challenges
Learning Unit 4
Developing Options
• Identifying Solutions
• Choosing your Final Approach
• Taking strategic Action Plan
Learning Unit 5
The Importance of Trust
• What is Trust?
• Trust and Coaching
• Building Trust
Learning Unit 6
Providing Feedback
• The Feedback Sandwich
• Providing Constructive Criticism
• Encouraging Growth and Development
Learning Unit 7
Overcoming Obstacles
• Common Mistakes
• Re-Evaluating Goals
• Focusing on Progress
Learning Unit 8
Reaching the End
• How to know when you’ve Achieved Success
• Transitioning the Coachee
Learning Unit 9
How Mentoring Differs from Coaching
• The Basic Differences
• Blending the Two Models
• Adapting the GROW Model for Mentoring