03-06 June 2025- Midrand- Johannesburg
23-26 September 2025- East London-EC
Format: In-Person
Course Overview
Management of human beings is always a complex and challenging arena by virtue of the fact people- unlike electrons will not always behave the same way under similar conditions. Whatever one’s role, the ability to create value and deliver change in the workplace has become a ‘must have’ in these challenging times. This course will equip trainees with practical and innovative skills, tools and techniques to effectively and efficiently manage or deal with conflict, difficult people and situations. This is a crucial element of people management skills.
Course Objectives
By attending this workshop participants will gain greater self-esteem and knowledge of themselves, their positions and roles in their organisations · They will improve their image and the image of their organisations by honing their communication skills, management skills and project management skills · They will be able to carry out HR functions, leadership and delegation duties with a greater sense of confidence and aplomb.
Training Methodology
This is a very interactive programme which will be delivered through case studies and real-world examples to illustrate the practical application of the administrative work, live group instruction/ simulations, slides, use of concrete and detailed examples. All the participants will receive a comprehensive blinder containing copies of the slides, handouts and other relevant course materials.
AFTER COMPLETION OF THIS COURSE, PARTICIPANTS SHOULD BE ABLE TO UNDERSTAND:
- Advanced Minute Taking & Report Writing
- Corporate Governance for Secretaries & PAs
- Managing Important Relationships in our Profession
- Representing your Manager in the Networking circle
- Becoming the tech-savvy assistant
- Productivity & Energy Management Hacks
- How to negotiate your terms & achieve everything you’ve worked so hard for
- How to level-up & Thrive in the New World of Work
- Understanding the importance and techniques of protocol and diplomacy.
- Essential conflict management skills for the modern EA
- Synchronizing your work style with your manager’s work styles
- Fundamentals of corporate and management behaviour
- Efficient Keyboarding & Typing Skills
- Email Management
- Calendar & Scheduling Software
- Data Entry
- File Management
- Internet Research
- Document Formatting & Editing
- Teleconferencing & Video Conferencing Tools
- Data Security & Privacy
- Basic Troubleshooting
- Social Media Management
- Management of Meetings
Download Course Brochure
