This intensive course is a key requirement in becoming a internal auditor. It is a participative training course, which uses case studies, role play and hands-on auditing experience of companies. The course is structured to provide understanding of ISO 9000 requirements, knowledge and skills required to assess the quality management system of an organisation.
Preamble
The success of an organization – the implementation of its products and services in the market, efficient internal procedures, a healthy economic status – depends essentially on how quality can be consistently ensured, maintained and improved. Effective audits assist an organization to implement its quality management system in this spirit.
The course will be conducted by our experienced Facilitator, who comes from a Quality Management Systems Background.
The caliber of an Auditor is crucial to the effectiveness of any company’s audit team and ultimately to the success of the organization’s management system. This comprehensive five-day course provides hands on training to ensure that the participant thoroughly understands the role of an auditor and acquires the expertise needed to perform effective audits.
Course Objective:
The key objective of this course is to train the participant in fulfilling a key requirement in becoming an Auditor. The course is structured to provide understanding of ISO 9000 requirements in auditing context, knowledge and skills required to assess the quality management system of an organisation.
Who should attend ?
• Individuals who want to become a ISO 9001:2008 Auditor
• Management Representatives
• Core group members responsible for establishing, implementing, maintaining, auditing and improving Quality Management Systems.
• Participants attending this course should have adequate knowledge of ISO 9001 standards
Learning outcomes:
• “Correct” and “Relevant” understanding of the Quality Management System Principles and ISO 9000 series of standards.
• Interpret the requirements of ISO 9001 in the context of an audit.
• Describe the roles and responsibilities of auditors.
• Plan, conduct and report the audit
• Knowledge that management systems are being effectively audited
Course Outline
Learning Unit 1
Quality Concept & Process Approach
• Background of ISO 9000 Series of Standards.
• Ascendance of ISO 9000 series
• Quality Management System requirements -ISO 9001 :2008
• Quality Documents
Learning Unit 2
Auditing Principles
• Auditing Objectives
• Types of Audits
• Process Approach
Learning Unit 3
Roles and responsibility of Auditors
• Auditors and lead auditors
• The Auditors’ responsibilities
• The lead auditors’ responsibilities
• Auditors Qualification and Certifications
Learning 4
Planning an Audit
• Pre-Audit planning
• Reviewing Documentation
• Developing an audit plan
• Preparing Checklists or working documents
• Communication Factors
Learning unit 5
Conducting an audit
• Opening meeting
• Collecting objective/audit evidence
• Effective interviewing techniques
• Identifying and recording nonconformities
• Preparing for the closing meeting
Learning Unit 6
Conducting an audit
• Opening meeting
• Collecting objective/audit evidence
• Effective interviewing techniques
• Identifying and recording nonconformities
• Preparing for the closing meeting
Learning Unit 7
Reporting audit results
• Conducting the closing meeting
• Preparing the audit report
• Distributing the audit report
Learning Unit 8
Corrective Actions
• Corrective Action responsibilities
• Follow up Scheduling
• Monitoring Corrective Action
Learning Unti 9
ISO 9001 Registration
• Choosing a registrar
• The registration process
• Surveillance audits