Course Overview
Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution and escalation and active listening skills. The Professional Diploma in Call Center Skills Training is designed to provide you the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and more. This course will help you expertly handle customer calls and ensure that every caller receives the best possible service.
Course Highlights
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Professional Diploma in Call Center Skills Training has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Professional Diploma in Call Center Skills Training is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
So, why not improve your chances of gaining professional skills and better earning potential.
Career Path
Not only does our CPD accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
Course Curriculum Outline
Call Centre And Customer Service Basics
Module One – Getting Started
Module Two – The Basics (I)
Module Three – The Basics (II)
Module Four – Phone Etiquette
Module Five – Tools
Module Six – Speaking Like a Star
Module Seven – Types of Questions
Module Eight – Bench marking
Module Nine – Goal Setting
Module Ten – Key Steps
Module Eleven – Closing
Module Twelve – Wrapping Up
Call Centre & Customer Service Training Course- Activities
Telephone Etiquette
Module One – Getting Started
Module Two – Aspects of Phone Etiquette
Module Three – Using Proper Phone Language
Module Four – Eliminate Phone Distractions
Module Five – Inbound Calls
Module Six – Outbound Calls
Module Seven – Handling Rude or Angry Callers
Module Eight – Handling Interoffice Calls
Module Nine – Handling Voicemail Messages
Module Ten – Methods of Training Employees
Module Eleven – Correcting Poor Telephone Etiquette
Module Twelve – Wrapping Up
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post.
Accreditation
All of our courses, including this Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Course fee
R 12999
R 2000
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New Students can apply and continue with online payment 100% secure and safe* Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
Key Features of This Course
. Accredited by CPDQS
. Instant e-certificate and hard copy dispatch by next working day
. Fully online, interactive course with audio voiceover
. Self-paced learning and laptop, tablet, smartphone-friendly
. 24/7 Learning Assistance
