Course Overview
The conflict resolution in the workplace course is designed to provide managers, supervisors and those with team management responsibilities with the practical skills and knowledge to manage conflict in the workplace and maintain a positive environment that champions diversity in opinions.
Through this practical training course, you will be introduced to a range of tried and tested conflict management techniques, taking you through the causes and symptoms of conflict in the workplace, including the five fundamental modes of conflict and how to use them.
You will also learn how to develop your assertiveness and take control in difficult situations that require strong leadership, equipping you with the tools and skills to take your career the next level.
Entry Requirements
- Age Requirement: Applicants must be aged 16 or above, allowing both young learners and adults to engage in this educational pursuit.
- Academic Background: There are no specific educational prerequisites, opening the door to individuals from diverse academic histories.
- Language Proficiency: A good command of the English language is essential for comprehension and engagement with the course materials.
- Numeracy Skills: Basic numeracy skills are required to effectively understand and work with course-related information.
- Course Duration: Self-paced learning- students control their own speed, schedule, and timeline to complete the course
Who should take the course?
This practical training course is ideal for professionals in senior-level management roles, such as:
Line Managers
Project Managers
Supervisors
Heads of Department
Learning Outcomes
By the end of the course, learners will be able to:
- Maintain an inclusive, harmonious and productive working environment for all
- Take the lead in difficult situations and ensure all opinions are heard
- Apply a range of conflict resolution and management techniques in the workplace.
- Identify the different organisational conflict modes and their key characteristics
- Assert themselves effectively in the workplace as a figure of authority and leadership
- Create positive outcomes and an environment that celebrates diverse opinions
Course Curriculum
Module 01: Understanding Conflict and How it Begins
Module 02: Dealing with Emotions and Decisions During Conflict
Module 03: Standing Back and Reaching Better Outcomes
Module 04: Effective Conflict Resolution Methods
Module 05: What to Look for in Mediation
Module 06: Aftermath of a Conflict
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post.
Accreditation
All of our courses, including this Conflict Resolution in the Workplace, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials.
- Tutorial videos/materials from the industry-leading experts.
- Study in a user-friendly, advanced online learning platform.
- Efficient exam systems for the assessment and instant result.
- Internationally recognized accredited qualification.
- Access to course content on mobile, tablet, or desktop from anywhere, anytime.
- The benefit of career advancement opportunities.
Take Note
Admission/Enrollment
New Students can apply, send the enrollment form (DIGITAL OR HARD COPY) to events@snhseminars.co.za, and continue with online payment 100% secure and safe* Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
ENROLLMENT_FORM
DIGITAL ENROLLMENT FORM
Total Course Fee: R 1800
Payment Plans Available
3x monthly payments. No credit checks and no interest charges. We’ll assign you to your course when you make your first payment. To make a payment arrangement, Click Here
